Shipping Policy

Shipping Charges

Shipping charges are calculated at checkout based on your location and the value of your order. We strive to provide competitive shipping rates to our customers.

Malaysia: Free Shipping

Estimates Delivery Time:

Handling Time: 1 – 3 Days ( Mon – Fri )
Transit Time: 3 – 7 Days ( Mon – Fri )

Shipping Options and Delivery Times

At Sterra MY, we offer standard shipping as our primary shipping option.

However, please keep in mind that delivery times may vary based on your location and current demand.

To provide a better understanding, here are estimated delivery times for some regions:

Please note that these delivery times are approximate and may vary due to factors beyond our control, such as customs clearance and regional postal services.

Order Cut Off Time: 5PM 

Tracking Your Order:You will receive a confirmation email with a tracking number once your order is on its way. You can use this tracking number to follow your package's journey.

International Shipping

We offer international shipping, and it is free worldwide

Order Delays

While we make every effort to ensure your order is delivered on time, please be aware that delays may occur due to unforeseen circumstances, such as extreme weather conditions or other external factors. If your order is significantly delayed, please contact our customer support team for assistance.

Secure Delivery Address 

Sterra MY recommends customers provide a secure delivery address, for example your home or place of employment. Sterra MY is not responsible for packages lost or stolen due to unsafe delivery addresses.

Questions or Concerns

If you have any questions or concerns about our shipping policy or the delivery of your order, please don't hesitate to contact us.

Phone: 03-9078 5318
Address: Sterra Roadshow IPC
LG1.PC05, (near Boost Juice) LG1 Floor,
Ikano Power Centre (IPC) Shopping Centre,
2, Jalan PJU 7/2, Mutiara Damansara, 47800 Petaling Jaya, Selangor.