About The Product

Do you have a brochure?

Yes, we do. Just send an email to hello@sterra.my, chat with us in Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +60 3-9078 5318 to request for a brochure to be sent through your email.

Where can I go to see your product?

You can visit our roadshow at Sunway Velocity Level 2 to see the product.

Can HEPA Air Purifiers Protect You From the Coronavirus (COVID-19)?

These purifiers work by blowing air through a filter, which removes any particles that may be present in your air. If there are virus-filled droplets in your air, then the filter will also strain out these droplets.

What’s the difference between Ion Exchange and UV Tech variants?

Ion Tech neutralizes free radicals and this is recommended for people who has a respiratory problems while UV Tech air purifier uses UV-C light to instantly destroy bacteria and viruses and some sort of toxins that's in the air.

How big is the area that Sterra Breeze can cover?

Covers up to 80m² in floor area.

Is Sterra Breeze noisy?

It has a sleep mode setting which operates as silent as a soft whisper

Promotions

Any special rate if I buy more than 1?

There wil be a RM$150 off the 2nd units onwards

Do you offer referral bonuses?

There will be a RM$150 referral credit to the referrer after the unit has been delivered

Delivery

How do I track my Order Status?

You will receive a call and WhatsApp message from our customer service. You can follow up with the WhatsApp message for order status. You may aslo email us at hello@sterra.my, chat with us in Facebook/Instagram or message/call us at our WhatsApp or customer service line at +60 3-9078 5318.

When will I receive an update for my delivery?

You will receive a message within 48 hours via email after placing your order.

What are the delivery areas covered?

We deliver within Klang Valley and the whole Peninsular Malaysia

How do I select the delivery option from my product?

You can select the shipping option during checkout.

How much is the the delivery fee?

Delivery is FREE!

What if I’m not at home when the package arrives?

Delivery driver will call or whatsapp customer to rearrange the delivery but driver always call or whatsapp customer before delivery. If any changes in delivery time by customer before delivery, arrangement will be made accordingly.

Can I change my delivery address after my purchase?

Yes, you can. just send an email to hello@sterra.my, chat with us in Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +60 3-9078 5318 to update your delivery address.

How long until I receive my orders?

For orders within Klang Valley area it will be 2 - 3 working days. Peninsular Malaysia area orders will be 4 - 5 working days

Orders and Payment

How do I place an order?

Simply select the product(s) you'd like to purchase add them to cart, fill in your delivery details and proceed to checkout

Will I receive any order confirmation after placing an order?

Yes a confirmation email will be sent upon payment completion.

I have ordered and completed payment. What should I do next?

Your order will be processed and you will receive a message about delivery within 48 hours through WhatsApp after placing your order.

Do you have an installment plan?

Yes we have Atome and GrabPay Later as our installment plan partner. All you need to do is create an account to enjoy the split payment.

What is Atome?

Atome is our installment payment plan partner. Using Atome, you can split your transaction into 3 monthly payments at 0% interest rate.

What are the payment methods available?

You can choose from the different payment methods depending on where you will purchase:

If purchased online, you can choose from:

  • Credit card - Visa/Mastercard
  • Atome: 3 months split payment
  • Grab: 4 months split payment
  • IOU Pay:
    • 3 months split payment with the 1st month payment a bit lower than the rest
    • 6 months split payment with the 1st month payment a bit higher than the rest

If purchased from the roadshow, you can choose to use the following:

  • Credit Card - Visa/Mastercard
  • Touch and Go
  • Boost
  • Shopee Pay

* Grab pay: Full payment only as the split payment is only available for online purchase

* Atome: 3 months split payment

* CIMB: 12 months installment plan

What is GrabPay Later?

GrabPay Later is one of our installment payment plan partner. Using GrabPay Later, you can split your transaction into 4 monthly payments at 0% interest rate.

Maintenance and Warranty

Do you offer warranty?

The product includes 3 years warranty

How do I entitle for an extra warranty?

Redeem your extended warranty in just 3 simple steps:

  1. Take a photo of your new Sterra purifier.
  2. Share your photo and review on Facebook, Instagram, or Twitter #sterrasg, and
  3. Register your post link to https://tinyurl.com/sterramyredeem